General Terms and Conditions (GTC)

1. General

Version of these GTC: 23.02.2026

1.1. These general terms and conditions (“GTC”) apply to orders, sales, and deliveries of products (“Products”) offered and sold in this online shop (“Webshop”) via the website https://kuzgen.com.

1.2. The contract language is German.

2. Scope of Application

2.1. These GTC apply if the buyer is a consumer within the meaning of § 1 KSchG (Consumer Protection Act) (“Customer”).

3. Amendments to the GTC

3.1. The Provider reserves the right to amend these GTC. The GTC valid at the time the purchase is concluded shall apply to the sale of products.

4. Customer Account

4.1. To order products, the Customer may create a customer account in the Webshop. Creating a customer account requires the Customer to provide certain information.

An order is also possible without a customer account.

5. Order, Order Acknowledgement, Shipping Confirmation

5.1. The ordering process takes place in the following steps:

Selection of the desired goods
Adding the goods to the shopping cart
Entry of personal data
Selection of payment method and delivery method
Review and, if necessary, correction of the order
Binding submission of the order by clicking on “order with obligation to pay”

5.2. The products and price information displayed in the Webshop constitute an invitation to the Customer to submit a binding offer to the Provider to purchase the Products (“Order”). By clicking the button labelled “order with obligation to pay”, or any other equivalent wording, the Customer submits the binding order to the Provider. Images and drawings of the goods serve only as approximations, unless they are expressly indicated as fixed values for the product. Minor and objectively justified changes are accepted by the Customer.

5.3. The Provider will immediately send a confirmation to the email address provided by the Customer confirming that the order has been received by the Provider (“Order Acknowledgement”). This Order Acknowledgement does not constitute acceptance of the Customer's order, but merely confirms that the order has been received by the Provider.

5.4. Acceptance occurs at different times and in different forms depending on the selected payment method:

by sending an order confirmation by email, whereby the time of receipt of the order confirmation by the Customer is decisive.
by dispatching the ordered goods to the Customer, whereby a shipping confirmation sent is deemed to be an order confirmation. If no separate shipping confirmation is sent to the Customer, the receipt of the goods by the Customer is decisive.
by sending a payment request by Hatice Kuzyurt e.U. The Customer is bound to his/her order for two days from receipt of this order. The statutory right of withdrawal (right of cancellation) remains unaffected.

5.5. The Customer must ensure that all information provided by him/her in the context of an order, in particular the data necessary for shipping, is accurate, correct, and up to date. The Customer must notify the Provider of any changes to this information without delay.

5.6. After conclusion of the contract, the Provider will send the Customer an electronic invoice. The Customer agrees to receive an electronic invoice.

6. Payment Terms

6.1. All prices quoted are in Euro including value added tax, but excluding shipping costs, unless otherwise stated. Shipping costs are displayed to the Customer before the order is placed.

6.2. Payment in the Webshop can be made using the following payment methods: Credit card, Klarna, Apple Pay, Instant bank transfer (Sofortüberweisung), Google Pay, Amazon Pay, Cartes Bancaires, Samsung Pay, Bancontact, BLIK, EPS, TWINT.

6.3. Shipping costs depend on the order and are indicated by the Provider before the order as well as in the Order Acknowledgement.

7. Delivery

7.1. The shipping methods named by the Provider in the Webshop are available to the Customer.

7.2. The delivery dates stated by the Provider are based on the information provided by the commissioned shipping service provider. Unless a different delivery date is specified for the respective products, the duration for delivery of the products to the Customer shall be no more than 30 days from conclusion of the contract.

7.3. If failure to meet the delivery date is due to force majeure, labour disputes, or other events outside the Provider's sphere of influence, the delivery date shall in any event be extended appropriately for the duration of the impediment. The Provider will inform the Customer of the beginning and end of such circumstances as soon as possible, without the Customer being able to derive any claims from the Provider's failure to provide such notification.

7.4. If the Customer is in default of acceptance of the products, the warranty period for the Provider's performance shall begin to run.

8. Retention of Title

8.1. The Provider reserves title to the products until full payment of the purchase price and ancillary costs (in particular shipping costs) by the Customer.

9. Default of the Provider

9.1. If the Provider is in default of performance, the Customer must first request the Provider to perform within a reasonable grace period of two weeks. If the Provider does not perform within this period, the Customer may withdraw from the contract or continue to demand performance.

10. Warranty

10.1. Hatice Kuzyurt e.U. provides warranty in accordance with statutory provisions. Complaints as well as guarantee or warranty requests are handled directly via the Webshop. Navigation: “My Account” / “Orders” (https://kuzgen.com/account/orders). There, select the relevant product from the respective order, upload photos for documentation (required in the event of damage) and state the reason for your complaint.

10.2. A response to your request will be provided within a maximum of 14 days.

10.3. IMPORTANT NOTE ON PACKAGING: For vehicles (e-scooters, e-bikes), the original packaging (special cardboard box) constitutes an essential part of the product. The Customer is obliged to retain the original packaging for the duration of the warranty period in order to ensure safe return transport in the event of service. In the case of returns without original packaging, the Provider reserves the right to demand compensation for the necessary procurement of special packaging.

10.4. The Provider may request that the Customer send the defective products to him, provided this is reasonably possible for the Customer, whereby the Provider shall bear the risk of dispatch and the costs of return. The Customer is requested to complain about delivered goods with obvious transport damage to the delivery service and to inform the Provider thereof. If the Customer fails to do so, this shall have no effect whatsoever on his/her warranty claims.

11. Liability and Damages

11.1. The Provider's liability for slightly negligent damages, excluding personal injury and primary contractual performance obligations, is excluded. Liability is also excluded for pure financial loss, loss of profit, third-party damages, indirect damages, and consequential damages resulting from defects. Limiting or excluding provisions of this Section 11 shall not apply if and to the extent that the Provider acts with gross negligence or intent.

12. General Provisions

12.1. Unless Austrian law applies in any event due to the orientation of this Webshop towards Austria, the exclusive applicability of Austrian law under exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG) is agreed.

12.2. In the case of consumers, this choice of law applies only insofar as the protection granted by mandatory provisions of the law of the state in which the consumer has his/her habitual residence is not deprived.

12.3. The Customer may only set off claims against the Provider's claims if the claims are legally related to the Provider's claims, have been recognised, or have been established by a court.

12.4. The Customer is obliged to notify the Provider of any changes to his/her address. If the Customer fails to notify a change of address, a declaration sent by the Provider to the last known address shall nonetheless be deemed to have been received by the Customer.

Cancellation Policy

Right of Cancellation / Right of Withdrawal

The Austrian term “Rücktrittsrecht” corresponds to the German term “Widerrufsrecht” used in the Consumer Rights Directive. We therefore use the synonymous pair “right of withdrawal (right of cancellation)”. In the cancellation policy, only the term “right of withdrawal” is used. This is synonymous with the Austrian term “Rücktrittsrecht.”

Details can be found in the cancellation policy.

Non-existent Right of Withdrawal (Right of Cancellation)

For goods that are manufactured according to customer specifications or are clearly tailored to personal needs, there is no right of withdrawal (right of cancellation).

For goods that can spoil quickly or whose expiry date would quickly be exceeded, there is no right of withdrawal (right of cancellation).

For newspapers, magazines or illustrated periodicals (with the exception of subscription contracts), there is no right of withdrawal (right of cancellation).

Lapsed Right of Withdrawal (Right of Cancellation)

For goods that are delivered sealed and are not suitable for return for reasons of health protection or hygiene, the right of withdrawal (right of cancellation) shall expire if the goods have been unsealed after delivery.

For audio or video recordings such as CDs, DVDs, etc., as well as for computer software delivered in sealed packaging, the right of withdrawal (right of cancellation) shall expire if the goods have been unsealed after delivery.

For goods which, after delivery, by their nature have been inseparably mixed with other goods, the right of withdrawal (right of cancellation) shall expire.

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

To exercise your right of withdrawal, you must inform us

Hatice Kuzyurt e.U. Wiener Neustädter Straße 102, 2601 Sollenau Tel.: +43 69010187207 E-Mail: [email protected]

by means of a clear statement (e.g. a letter sent by post or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, although this is not mandatory.

You can submit your withdrawal (return request) electronically directly on our website at https://kuzgen.com/account/orders. To do so, select the relevant order and product in your customer account, upload photos (required for damaged goods) and state the reason for the return. We will review your request and respond to you within a maximum of 14 days. After successful submission, you will receive confirmation of receipt of your withdrawal (e.g. by email).

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us or to

Hatice Kuzyurt e.U. Wiener Neustädter Straße 102, 2601 Sollenau

without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us.

The deadline is met if you send back the goods before the period of fourteen days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. This expressly includes the disposal of or damage to the original packaging (special shipping cardboard box) necessary for e-scooters/e-bikes, as this constitutes an essential value of the product and is a prerequisite for safe return shipment.

Withdrawal Form

(If you wish to withdraw from the contract, please complete and return this form)

To Hatice Kuzyurt e.U. Wiener Neustädter Straße 102, 2601 Sollenau [email protected]

I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ()/for the provision of the following service (*)

Ordered on ()/received on ()

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if this form is notified on paper)

Date

(*) Delete as appropriate.

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