FAQ– Frequently Asked Questions

1. How do I order from you? Simply select the desired product, add it to the cart, and follow the further steps in the ordering process. Enter your details, select a payment method, and complete the order.

2. Which payment methods do you accept? We offer you secure and convenient payment methods: Credit card (Visa, Mastercard), KLARNA, Google pay, Apple pay, ... .

3. How long does delivery take? The standard delivery time within Austria is 3-5 business days. More detailed information can be found in our Shipping and Delivery Terms.

4. Can I cancel or revoke my order? Yes. As a consumer, you have a 14-day right of withdrawal. Please refer to the General Terms and Conditions (GTC), particularly the withdrawal policy, for more details.

5. What do I do if my goods arrive damaged or have a defect? Please contact us immediately by email at [email protected]. We will find a solution together. Your statutory warranty rights remain unaffected.

6. How secure is my data? The protection of your data is very important to us. All data is transmitted SSL-encrypted. Our security measures comply with the GDPR requirements. Learn more in our Privacy Policy.

7. Where can I find my withdrawal form? The sample withdrawal form can be found directly in our General Terms and Conditions (GTC).