FAQ – Frequently Asked Questions

1. How do I order from you? Simply select the desired product, add it to the cart, and follow the subsequent steps in the checkout process. Enter your information, choose a payment method, and complete the order.

2. Which payment methods do you accept? We offer you secure and convenient payment methods: credit card (Visa, Mastercard), KLARNA, ... .

3. How long does delivery take? The standard delivery time within Austria is 3-5 business days. More detailed information can be found in our shipping and delivery terms.

4. Can I cancel or withdraw my order? Yes. As a consumer, you have a 14‑day right of withdrawal. Please refer to the General Terms and Conditions (AGB), especially the withdrawal policy, for further details.

5. What should I do if my goods arrive damaged or defective? Please contact us promptly by e‑mail at [email protected]. We will find a solution together. Your statutory warranty rights remain unaffected.

6. How secure are my data? The protection of your data is very important to us. All data are transmitted via SSL encryption. Our security measures comply with the GDPR requirements. You can read more in our privacy policy.

7. Where can I find my withdrawal form? The sample withdrawal form can be found directly in our General Terms and Conditions (AGB).