Return Policy

You can return your order within 14 days without giving any reasons. The period begins on the day you received the goods.

Handling of the Goods and Loss of Value You have the right to unpack the item and test its condition, characteristics, and functionality, as would be possible for you in a physical retail store. You are only liable for any loss in value of the goods if this loss in value is due to handling other than what is necessary to establish the condition, characteristics, and functionality of the goods (e.g., scratches from off-road riding, dirt, or damage).

Return Shipping Costs You bear the direct costs of returning the goods. Note for E-Scooters: Please note that due to their weight and the built-in lithium-ion batteries, e-scooters are often classified as bulky goods or hazardous materials during shipping. Return shipping costs may therefore be higher than for normal parcels.

Return Process

1. It is mandatory to contact us in advance by email at [email protected] to notify us of your withdrawal. Please include the email address used to purchase the product and the product you bought in this email.
2. Do not return the goods to us unsolicited. After your email, you will receive the correct return address (our location in Austria or our logistics center in Poland) as well as important instructions for the safe return shipping of devices with batteries.
3. We strongly recommend keeping the original packaging for the return shipping to avoid transport damage.
4. After receiving and inspecting the goods, we will refund the purchase price to you within 14 days.