General Terms and Conditions (GTC)

1. General Information

Status of the GTC: 23.02.2026

1.1. These General Terms and Conditions ("GTC") apply to orders, sales, and deliveries of products ("Products") offered and distributed in this webshop ("Webshop") via the website https://kuzgen.com.

1.2. The contract language is German.

2. Scope of Application

2.1. These GTC are applicable if the buyer is a consumer within the meaning of § 1 KSchG (Austrian Consumer Protection Act) ("Customer").

3. Changes to the GTC

3.1. The provider reserves the right to change these GTC. For the sale of products, the GTC applicable at the time the purchase is concluded shall apply.

4. Customer Account

4.1. To order products, the customer can create a customer account in the Webshop. The creation of the customer account requires the customer to provide certain information.

An order is also possible without a customer account.

5. Order, Order Confirmation, Shipping Confirmation

5.1. The ordering process takes place in the following steps:

Selection of the desired goods
Placing the goods in the shopping cart
Entering personal data
Selecting the payment method and delivery method
Reviewing and, if necessary, correcting the order
Binding submission of the order by clicking on "Order with obligation to pay" ("zahlungspflichtig bestellen")

5.2. The products and price information displayed in the Webshop represent an invitation to the customer to submit a binding offer to purchase the products to the provider ("Order"). By clicking the button with the text "Order with obligation to pay," or any other equivalent wording, the customer submits a binding order to the provider. Illustrations and drawings of the goods are considered approximate values only, unless they are expressly stated as a fixed value for the product. The customer accepts minor and objectively justified changes.

5.3. The provider will immediately send a confirmation to the e-mail address provided by the customer stating that the order has been received by the provider ("Order Confirmation"). This order confirmation does not constitute acceptance of the customer's order, but merely confirms the receipt of the order by the provider.

5.4. Acceptance takes place at different times and in different forms depending on the chosen payment method:

By sending an order confirmation via e-mail, whereby the time the order confirmation reaches the customer is decisive.
By shipping the ordered goods to the customer, whereby a transmitted shipping confirmation is to be understood as an order confirmation. If no separate shipping confirmation is sent to the customer, the arrival of the goods at the customer is decisive.
By sending a payment request by Hatice Kuzyurt e.U. The customer is bound to their order for two days from receipt of this order. The statutory right of withdrawal (right of cancellation) remains unaffected.

5.5. The customer must ensure that all information provided by them as part of an order, in particular the data necessary for shipping, is accurate, correct, and up-to-date. The customer must notify the provider immediately of any changes to this information.

5.6. The provider will send the customer an electronic invoice after the contract has been concluded. The customer agrees to receive an electronic invoice.

6. Payment Terms

6.1. All prices stated are in Euro including VAT, but excluding shipping costs, unless otherwise stated. Shipping costs will be displayed to the customer before the order is placed.

6.2. Payment in the Webshop can be made via the following payment methods: Credit Card, Klarna, Apple Pay, Sofortüberweisung, Google Pay, Amazon Pay, Cartes Bancaires, Samsung Pay, Bancontact, BLIK, EPS, TWINT.

6.3. Shipping costs depend on the order and are specified by the provider before the order is placed and in the order confirmation.

7. Delivery

7.1. The shipping methods mentioned by the provider in the Webshop are available to the customer.

7.2. The delivery dates stated by the provider are based on the information provided by the commissioned shipping service provider. The duration for the delivery of the products to the customer is a maximum of 30 days from the conclusion of the contract, unless another delivery date is specified for the respective products.

7.3. If non-compliance with the delivery date is due to force majeure, labor disputes, or other events outside the provider's control, the delivery date shall be extended appropriately for the duration of the obstacle. The provider will inform the customer of the beginning and end of such circumstances as soon as possible, without the customer being able to derive claims from the failure to notify.

7.4. If the customer is in default of acceptance of the products, the warranty period for the provider's performance shall begin.

8. Retention of Title

8.1. The provider reserves ownership of the products until full payment of the purchase price and ancillary costs (in particular shipping costs) by the customer.

9. Default by the Provider

9.1. If the provider is in default of performance, the customer must first request the provider to perform within a reasonable grace period of two weeks. If the provider does not perform within this period, the customer may withdraw from the contract or continue to demand fulfillment.

10. Warranty

10.1. Hatice Kuzyurt e.U. provides a warranty within the framework of the statutory provisions. Complaints as well as guarantee or warranty inquiries are handled directly via the Webshop. Navigation: "My Account" / "Orders" (https://kuzgen.com/account/orders). There you select the corresponding product of the respective order, upload photos for documentation (required for damage), and state the reason for your complaint.

10.2. A response to your inquiry will be provided within a maximum of 14 days.

10.3. IMPORTANT NOTE ON PACKAGING: For vehicles (e-scooters, e-bikes), the original packaging (special box) constitutes an essential part of the goods. The customer is obliged to keep the original packaging for the duration of the warranty period in order to ensure safe return transport in the event of a service case. In the case of returns without original packaging, the provider reserves the right to demand compensation for the necessary new procurement of special packaging.

10.4. The provider may require the customer, if it is feasible for them, to send the defective products to the provider, whereby the provider shall bear the risk of shipment as well as the costs of the return. The customer is requested to complain about delivered goods with obvious transport damage to the delivery service and to inform the provider of this. If the customer fails to do so, this has no effect on their warranty claims.

11. Liability and Compensation

11.1. The liability of the provider for damage caused by slight negligence, with the exception of personal injury and primary contractual obligations, is excluded. Liability is also excluded for pure financial loss, loss of profit, third-party damage, indirect damage, and consequential damage. Liability-limiting or -excluding provisions of this point 11 do not apply if and to the extent that there is gross negligence or intent on the part of the provider.

12. General Provisions

12.1. Unless Austrian law already applies due to the orientation of this webshop towards Austria, the exclusive applicability of Austrian law is agreed, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

12.2. For consumers, this choice of law only applies to the extent that the protection granted by mandatory provisions of the law of the state in which the consumer has their habitual residence is not withdrawn.

12.3. The customer may only offset claims against claims of the provider if the claims are in a legal context with the provider's claims, have been recognized, or have been established by a court.

12.4. The customer is obliged to notify the provider of changes to their address. If the customer does not notify a change of address, a declaration by the provider sent to the last known address shall nevertheless be deemed to have been received.

Cancellation Policy

Right of Withdrawal / Right of Cancellation

The term "Rücktrittsrecht" commonly used in Austria corresponds to the term "Widerrufsrecht" commonly used in Germany and used in the Consumer Rights Directive. We therefore use the equivalent pair of terms "Right of withdrawal (Right of cancellation)". In the cancellation policy, only the term "Right of withdrawal" is used. This is equivalent to the Austrian term "Rücktrittsrecht."

Details can be found in the cancellation policy.

Non-existent Right of Withdrawal (Right of Cancellation)

There is no right of withdrawal (right of cancellation) for goods that are manufactured according to customer specifications or are clearly tailored to personal needs.

There is no right of withdrawal (right of cancellation) for goods that can spoil quickly or whose expiration date would be quickly exceeded.

There is no right of withdrawal (right of cancellation) for newspapers, periodicals, or magazines (with the exception of subscription contracts).

Expiring Right of Withdrawal (Right of Cancellation)

For goods that are delivered sealed and are not suitable for return for reasons of health protection or hygiene, the right of withdrawal (right of cancellation) expires if the goods have been unsealed after delivery.

For audio or video recordings such as CDs, DVDs, etc., as well as for computer software delivered in a sealed package, the right of withdrawal (right of cancellation) expires if the goods have been unsealed after delivery.

For goods that, due to their nature, have been inseparably mixed with other goods after delivery, the right of withdrawal (right of cancellation) expires.

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.

To exercise your right of withdrawal, you must inform us:

Hatice Kuzyurt e.U. Wiener Neustädter Straße 102, 2601 Sollenau Tel.: +43 69010187207 E-mail: [email protected]

by means of a clear statement (e.g., a letter sent by post or an e-mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but it is not mandatory.

You can submit your withdrawal (return request) electronically directly on our website at https://kuzgen.com/account/orders. To do this, select the corresponding order and product in your customer account, upload photos (required for damaged goods), and state the reason for the return. We will review your request and send you an answer within a maximum of 14 days. After successful submission, you will receive a confirmation of the receipt of your withdrawal (e.g., via e-mail).

To meet the withdrawal deadline, it is sufficient for you to send the notification regarding your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (with the exception of supplementary costs resulting from the fact that you have chosen a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. For this reimbursement, we will use the same means of payment that you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us or to

Hatice Kuzyurt e.U. Wiener Neustädter Straße 102, 2601 Sollenau

without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us.

The deadline is met if you send back the goods before the period of fourteen days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. This expressly includes the disposal or damage of the original packaging (special shipping box) required for e-scooters/e-bikes, as this represents a significant value of the goods and is a prerequisite for safe return shipping.

Model Withdrawal Form

(If you want to withdraw from the contract, please fill out this form and send it back)

To: Hatice Kuzyurt e.U. Wiener Neustädter Straße 102, 2601 Sollenau [email protected]

I/we () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods ()/the provision of the following service ()

Ordered on ()/received on ()

Name of the consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (only for notification on paper)

Date

Terms & Conditions